BarCamp presentation: Non Discriminatory Service Innovation

[Chris van Iersel]

How to realize equal interaction capabilities to all?
Government bodies have different roles when engaging in public social interaction on the net. In its offering of interaction capabilities government will want to reduce exclusion. In the case of using Web2.0 technology for government/citizen interaction/collaboration there will be people who cannot or choose not to use the 2.0 based interaction channels.
The presentation uses the example of a public consultation and poses the question: "how to make sure that off line citizen still can get equal interaction capaliities."

Duing BarCampNLGovWeb an interesting discussion started which hopefully continue here. Have a go at it!
Presentation is under Creative Commons License

[Ton Zijlstra]

Chris, dank voor het delen van je presentatie! Mag ik je een suggestie aan de hand doen? Als je je slides ook op http://slideshare.net deelt, kun je ze vervolgens weer in een andere site ingebed afbeelden (zoals een youtube filmpje). Handiger, sprekender en makkelijker om te delen dan een PDF. Mijn presentaties zijn bijvoorbeeld te vinden op http://slideshare.net/tonzijlstra

[James Burke]

This is a tough one. Public consultations and gathering opinons from people on the street who don't use computers or have one at home need other solutions. Perhaps like both mayors of NYC and Amsterdam are building, with free telephone numbers which call on city services or can be used for feedback(as most people have a phone), we could integrate perspectives/opinions/information. Governments can do public consultations in many ways without needing technology. There is also a growing literature on how this can be done. Being from the UK, i would recommend for further reading www.demos.co.uk.

Service design needs support in the Netherlands. We have few companies that do it and we need more. Think 31volts.nl as an example. A scattered response, but a start;)

[John Bersentes]

Very true here in the US, for example a diversity career fair. Lack of 508 compliant social networking sites - i.e. SL or virtual worlds... Was curious of any thoughts on the public funded uses of more pervasive forms of 2.0 examples from your country.

Given an upcoming meeting considering mobile marketing as a channel - to alert, to reach potential job candidates, or even pay metro parking tickets. New to the group but look forward to new applications such as bluetooth or opt in SMS, as we would consider of value for career fair with the goal of diversity to promote careers for a public agency. To invasive, perhaps...


http://www.tmp.com/articles/article_00137.html

JB